Welcome to our FAQ section, designed to provide you with quick and helpful information about shopping with Alchemy Holistica. We aim to make your experience smooth and enjoyable from start to finish.

All our products are crafted with the highest standards, using organic, vegan, and cruelty-free ingredients. We take pride in our commitment to transparency, ensuring you know exactly what goes into every formula.

We process orders within 3 to 5 business days. Shipping times vary by location but typically take 5 to 15 business days. You will receive a tracking number once your order ships.
Returns and exchanges are accepted within 14 days of delivery for unused, unopened products in their original packaging. Contact us at hello@alchemyholistica.com to initiate a return. Refunds are processed within 7 to 10 business days after we receive your return.
Yes! All Alchemy Holistica products are vegan, cruelty-free, and made using natural, organic ingredients whenever possible.
Yes, we ship worldwide. Delivery times depend on your location and can range from 5 to 15 business days. Customs fees or import taxes may apply and are the responsibility of the customer.
After shipping, we’ll send you a confirmation email with a tracking number so you can monitor your package every step of the way.
Please contact us within 7 days of delivery at hello@alchemyholistica.com with photos of the issue. We’ll resolve it quickly by sending a replacement or issuing a refund.
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