Shipping Information

At Alchemy Holistica, we strive to deliver your beauty rituals swiftly and safely, no matter where you are in the world.

  • Processing Time: Orders are carefully crafted and shipped within 3 to 5 business days after your order is placed.
  • Shipping Methods: We offer reliable shipping options tailored to your location, with tracking available for all shipments.
  • Delivery Time: Depending on your destination, delivery typically takes 5 to 15 business days. Please note that some remote areas may experience longer transit times.
  • Shipping Costs: Shipping fees vary based on order size and destination and will be calculated at checkout.
  • Customs & Duties: International customers may be subject to customs fees or import taxes imposed by their country. These fees are the responsibility of the recipient.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details to monitor your package’s journey to your doorstep.

Returns & Exchanges

Your satisfaction is our priority. If you're not completely happy with your purchase, please review our returns guidelines below:

  • Eligibility: Returns or exchanges are accepted within 14 days of delivery.

  • Condition: Products must be unopened, unused, and in their original packaging.

  • Return Process:

    1. Contact our Customer Care team at hello@alchemyholistica.com within 14 days to initiate a return.

    2. We will provide you with return instructions and a shipping address.

    3. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Refunds: Once we receive and inspect your return, refunds will be processed to your original payment method within 7 to 10 business days.

  • Non-Returnable Items: For hygiene reasons, certain products such as opened skincare or personalized items cannot be returned.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with photos of the issue. We will promptly resolve the matter by sending a replacement or issuing a refund.

Your satisfaction is our priority. If you’re not completely happy with your purchase, please review our returns guidelines below: